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Frequently Asked Questions
Orders ship via USPS within 1-7 days. You will receive a tracking number via email to track your package every step of the way.
We charge a flat rate USPS first class shipping fee of $5.00 for orders under $100.
Need it faster? Our team can ship as quickly as the same day and we also offer free in store pickup in Brooklyn – please email hello@fybjewelry.com after you place your order if you need anything expedited.
We care deeply about our customers and want your shopping experience to feel easy and stress free. Please fill out the form on our returns page and we'll send you return instructions.
Once we receive and process your return, an email detailing your refund will be sent immediately. Refunds take 1-10 business days to show up on your credit card account.
Our pieces come packaged in our signature lavender pouches and wrapped in tissue paper. If you are shipping your order as a gift, can also request a complimentary note card for us to include. Just include the desired copy in your notes at check out (ex: Happy Birthday Jen! Love, Laura)
fyb jewelry is designed with love in our Brooklyn studio. Made in small batches with 18k gold plated 925 sterling silver, cubic zirconia, and semi-precious stones, with each piece thoughtfully hand-finished by our team.
925 Sterling Silver is 92.5% pure silver and most ideal for lasting jewelry. Our pieces are also hypoallergenic and safe for sensitive skin. We use natural semi-precious stones, as well as freshwater and baroque pearls in some of our designs. Natural stones may vary in shape, making each piece special and uniquely yours!
Proper care will ensure your pieces will last for years to come. To keep your pieces at their best, avoid direct exposure to perfumes and lotions and remove before swimming, showering, or sweating. Clean your pieces regularly with a soft cloth to renew shine and help with oxidation.
Our standard international shipping fee is $20. We can ship to the vast majority of Countries via USPS International Mail. If your address is able to be entered during checkout, we are able to ship to you. We do not cover international return shipping fees. For international returns, please email hello@fybjewelry.com within 14 days of receiving it.
Email us at hello@fybjewelry.com or call us at our office (M-F, 10am-5pm) 917-909-1334