Customer Service

Privacy policy:

fyb respects the privacy of all our customers. No information about our customers will be shared with any third party except in the case of shipping carriers that will deliver purchases.

Payment Methods
We accept Visa, Mastercard, Discover, American Express, and Paypal for payment. 

Shipping + Packaging

Orders ship via USPS within 1-5 days of payment. Our shipping fee is $5 flat rate for all orders under $75, orders $75+ ship for free. Need it faster? Email hello@fybjewelry.com with your order number. 

Our pieces come packaged in our signature pouches. You can add our luxe gift box packaging to your order for an additional $5. If you are shipping your order as a gift, can also request a note for us to include as well (ex: Happy Birthday Jen! Love, Laura).

Group Orders

We offer exclusive discounts on bulk orders. Send an email to

hello@fybjewelry.com for more info!

Return Policy

If you are not happy with your purchase, please email hello@fybjewelry.com with your name and order ID number within fourteen days of receiving your item and you will be emailed back with further instructions to process the return. The item must be sent back in it’s original packaging. When the item is received, your credit card will be refunded. Unfortunately, shipping charges are non-refundable.